AI Chatbots for Australian Small Businesses
Our AI receptionist Australia platform and AI chatbots for Australian small businesses provide 24/7 customer support, qualify leads, book appointments, and integrate with Xero, MYOB, CRMs, and more. Never miss a sale again.
24/7 Customer Support & Sales Chatbots
Answer Customer Questions Automatically
AI chatbots answer common questions about products, services, pricing, hours, and policies instantly—even at 2 AM. Reduce support workload by 70%.
Capture Every Lead
Never miss a sales opportunity. Chatbots capture contact details, qualify leads based on your criteria, and send hot leads straight to your CRM or email.
Always Available
Your chatbot works 24/7/365. Weekend enquiries, after-hours emergencies, public holidays—it's always on, ensuring zero missed opportunities.
Lead Capture, Qualification & Appointment Booking
Automate the entire customer journey from first contact to booked appointment
Capture Leads, Book Appointments, Qualify Enquiries
- Lead capture forms: Collect name, email, phone, and custom fields
- Smart qualification: Ask the right questions to identify high-value prospects
- Calendar integration: Book appointments directly into Google Calendar, Outlook, or your CRM
- Automated reminders: Send SMS and email reminders to reduce no-shows by 65%
- Follow-up sequences: Nurture leads who aren't ready to book yet
Real Results
AI Chatbots for Industries (Healthcare, Retail, Trades, Finance, NDIS)
Customised chatbot solutions for your industry's unique needs
Healthcare
Patient appointment booking, symptom triage, prescription refills
Retail
Product recommendations, stock enquiries, order tracking
Hospitality
Table bookings, menu questions, takeaway orders
Finance
Loan applications, compliance checks, client onboarding
NDIS Providers
Service enquiries, participant onboarding, compliance documentation
Real Estate
Property enquiries, inspection bookings, tenant applications
Trades
Quote requests, emergency callouts, job booking
Professional Services
Consultation booking, document collection, client intake
Fitness
Trial bookings, class schedules, membership enquiries
Integrations: CRM, Xero, MYOB, Square, Shopify & NetSuite
Xero
Auto-create invoices, sync customers, track payments
MYOB
Accounting automation, customer sync, invoice generation
Shopify
Order status, product enquiries, abandoned cart recovery
Square
Payment processing, appointment sync, customer data
CRM (HubSpot, Salesforce)
Lead capture, contact sync, deal creation
NetSuite
ERP integration, order management, customer records
Explaining NLP in Plain English
Natural Language Processing (NLP) is the technology that helps AI chatbots understand what customers mean—not just the exact words they type.
For example, "What time do you open?" and "Are you open now?" both mean the same thing. NLP lets your chatbot recognise these variations and respond correctly every time.
You don't need to program every possible question. Our AI learns from conversations and gets smarter over time, handling complex enquiries, understanding Australian slang, and even detecting customer sentiment.
FAQs About AI Chatbots
How much does an AI chatbot cost for small businesses in Australia?
AI chatbots start from $297/month with no setup fees. This includes unlimited conversations, lead capture, appointment booking, and basic integrations. Custom chatbots with advanced features (CRM sync, payment processing, complex workflows) range from $497-$997/month. Most Australian SMEs see ROI within 2-3 months through time savings and increased conversions.
How long does it take to set up an AI chatbot?
7-10 business days from onboarding to launch. We handle the entire setup: designing conversation flows, training the AI on your FAQs, integrating with your systems (Xero, MYOB, CRM), and testing. You'll review and approve everything before it goes live.
Can the chatbot integrate with my existing CRM and accounting software?
Yes. Our chatbots integrate with HubSpot, Salesforce, Zoho CRM, Xero, MYOB, QuickBooks, Shopify, Square, WordPress, and most major Australian business software. Custom integrations are available via API connections.
What happens if the chatbot doesn't know the answer?
The chatbot will either: (1) Escalate to a human team member via SMS/email, (2) Collect the customer's contact details for follow-up, or (3) Direct them to your FAQ or knowledge base. You'll get a transcript of every conversation to improve responses over time.
Is my customer data secure?
Absolutely. All data is encrypted in transit and at rest. We're ISO 27001 compliant, store data in Australian data centres, and never sell or share customer information. You own all conversation data and can export it anytime.
Can I customise the chatbot's personality and branding?
Yes. You choose the chatbot's name, tone (professional, friendly, casual), logo, brand colours, and even the conversation style. We'll match it to your existing brand voice.
Ready to Add an AI Chatbot to Your Business?
Book a free 30-minute consultation. See how Australian businesses use AI chatbots to capture 100% of leads and increase revenue by 40%.